Customer Support Rep

Looking for smart bilingual support team member! (Spanish and English).

You’ll be responsible for providing awesome customer service via email and phone for Gasolina Móvil. You’ll also help us answer questions via Facebook and Twitter, create and edit help documentation, and if necessary run personalized demos.

During training, you'll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 weeks), you'll be in charge of answering all customer service tickets (about 50-70 emails per day). Customer service is the core and soul of our product, so be sure that you’re ready and able to deal with that kind of daily load -- we’ll make sure you get the help you need along the way!

As part of the smart support team, you’ll be expected to break-down “complicated situations” and make them easy to understand to our customers. This means being a great problem solver with the ability to process and resolve issues quickly.

If you want to join us in making our customers happy, please apply!

Please submit a cover letter (in Spanish) explaining:

  • Why you want to work in customer support.
  • Why you want to work at Gasolina Móvil and not somewhere else.
  • A description of a great customer service/support experience you had recently, and what made it great.
  • A time you taught yourself a new skill to complete a job or project.
  • A guide to making a peanut butter and jelly sandwich. (in Spanish)

Also, pick three of the questions from customers below and answer (in Spanish) them like you would if you worked here:

  • Does Gasolina Móvil offer directions to the nearest gas station?
  • Is Gasolina Móvil offered in any other language besides Spanish?
  • I've been a Gasolina Móvil user for some time and see you have a new version. What's the difference between the versions, and why should I switch?
  • How do I validate my credit card in the latest Gasolina Móvil version?

We offer a competitive salary, plus a progressive work environment.

We look forward to hearing from you!

How to apply:

Email everything to [email protected]. Include “Customer Support" and your location in the subject line. If you’re attaching a resume, please send it as a PDF.